Famous Quotes / Peter Drucker
Peter Drucker: "Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality."
Because | Believe | Constitutes | Costs |
Customer | Customers | Gets | Gives |
Hard | Incompetence | Make | Manufacturers |
Money | Nothing | Product | Puts |
Quality | Service | Supplier | Them |
Typically | Value | Willing |