Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality. - Peter Drucker

Famous Quotes / Peter Drucker

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Peter Drucker: "Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality."

Peter Drucker's Quotations

Quotations about

Because	Believe	Constitutes	Costs
Customer	Customers	Gets	Gives
Hard	Incompetence	Make	Manufacturers
Money	Nothing	Product	Puts
Quality	Service	Supplier	Them
Typically	Value	Willing

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