Famous Quotes / Mark Twain
Mark Twain: "I think a compliment ought to always precede a complaint, where one is possible, because it softens resentment and insures for the complaint a courteous and gentle reception."
| Because | Complaint | Compliment | Courteous | 
| Gentle | Insures | Ought | Possible | 
| Precede | Reception | Resentment | Softens | 
| Think | Where |