Famous Quotes / Jan Carlzon
4 Quotations by Jan Carlzon
- 1. An individual without information can't take responsibility. An individual with information can't he ...
- 2. I learned that, before you reach an objective, you must be ready with a new one, and you must start ...
- 3. If you are not serving your customer, you better be serving someone who is.
- 4. Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a sup ...