Famous Quotes / Gordon H. Selfridge
Gordon H. Selfridge: "The boss drives people; the leader coaches them. The boss depends on authority; the leader on good will. The boss inspires fear; the leader inspires enthusiasm. The boss says "I"; The leader says "WE". The boss fixes the blame for the breakdown; the leader fixes the breakdown. The boss says, "GO"; the leader says lets, "GO!""
| Authority | Blame | Boss | Breakdown |
| Coaches | Depends | Drives | Enthusiasm |
| Fear | Fixes | Good | Inspires |
| Leader | Lets | People | Says |
| Them |