Use non-verbal communication to SOFTEN the hard-line position of others: S = Smile O = Open Posture F = Forward Lean T = Touch E = Eye Contact N = Nod. - Author Unknown

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Author Unknown: "Use non-verbal communication to SOFTEN the hard-line position of others: S = Smile O = Open Posture F = Forward Lean T = Touch E = Eye Contact N = Nod."

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Communication	Contact	Forward	Hardline
Lean	Nonverbal	Open	Others
Position	Posture	Smile	Soften
Touch

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