When people express themselves verbally, they want feedback that they've been heard, and they also want to be understood. This is true even when they don't understand themselves, as is the case when an upset person tries to describe their feelings and thoughts. But when two or more people want to be heard and understood at the same time, and no one is willing to listen and understand, an argument or exit is almost inevitable. For this reason, a masterful communicator makes it his or her goal to listen and understand first, before attempting to be heard or understood.

Famous Quotes / Rick Brinkman and Rick Kirschner

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Rick Brinkman and Rick Kirschner: "When people express themselves verbally, they want feedback that they've been heard, and they also want to be understood. This is true even when they don't understand themselves, as is the case when an upset person tries to describe their feelings and thoughts. But when two or more people want to be heard and understood at the same time, and no one is willing to listen and understand, an argument or exit is almost inevitable. For this reason, a masterful communicator makes it his or her goal to listen and understand first, before attempting to be heard or understood."

Rick Brinkman and Rick Kirschner's Quotations

Quotations about

Almost	Argument	Attempting	Case
Communicator	Describe	Even	Exit
Express	Feedback	Feelings	Goal
Heard	Inevitable	Listen	Makes
Masterful	People	Person	Reason
Same	Themselves	Theyve	Thoughts
Time	Tries	True	Understand
Understood	Upset	Verbally	Want
Willing

Quotes by Power Quotations

When people express themselves verbally, they want feedback that they've been heard, and they also want to be understood. This is true even when they don't understand themselves, as is the case when an upset person tries to describe their feelings and thoughts. But when two or more people want to be heard and understood at the same time, and no one is willing to listen and understand, an argument or exit is almost inevitable. For this reason, a masterful communicator makes it his or her goal to listen and understand first, before attempting to be heard or understood. - Rick Brinkman and Rick Kirschner