Famous Quotes / Jan Carlzon
Jan Carlzon: "Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission."
Arise | Employee | Frontline | Permission |
Problems | Solved | Soon | Spot |
Supervisors | Wait |
Arise | Employee | Frontline | Permission |
Problems | Solved | Soon | Spot |
Supervisors | Wait |