Buck Rodgers: "You have to do a thousand things one percent better, not just do one thing a thousand percent better. It's doing the little things well, being on time for meetings, returning phone calls, saying thank you to people. It sounds like a cliché, but that is the reason one organization or one person is successful over someone else. Everyone knows what they ought to be doing, but the ones who practice daily excellence are the real difference makers."
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